Protect America Simon XT Installation Manual download pdf (Page 26)

Simon XT User Guide

False Alarm Prevention

Major causes of false alarms:

• User error

• Unlocked or loose doors or windows

• Kids, pets, neighbors, visitors, repairmen, cleaning crews, etc.

Before you activate your alarm:

• Make sure you securely close and lock all protected doors and windows.

• When leaving, make sure the exit door is closed tightly and locked.

• Keep pets, balloons, fans, heaters, etc. away from motion sensor areas.

• Know and rehearse the procedure to cancel an accidental alarm. Anyone with access to your

home should know this procedure.

• Be aware of how much time you have to exit your home after you arm your system and how

much time you have to disarm your system when you return.

What to do if you set off your alarm by accident:

• DO NOT PANIC. Carefully enter your disarm code to deactivate your system.

• Call the monitoring station toll-free at 1-877-274-0604 immediately. Be prepared to give your

password.

• Tell the monitoring station that you had an accidental alarm activation and ask them to cancel

the dispatch.

• DO NOT CALL 911. DO NOT LEAVE UNTIL YOU HAVE SPOKEN WITH THE MONITORING

STATION.

Contact the Protect America Customer CARE when

you...

• Need to perform your monthly system test.

• Are planning any home renovation projects that will change the number of doors or windows, or

that will require additional motion sensors.

• Are planning on changing phone providers (or DSL / Cable if you are using HomePulse

Broadband service).

• Hire a contractor, cleaning crew, domestic help, realtor, etc.

Visit www.protectamerica.com and use our Live CHAT

feature online.

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Protect America Simon XT Installation Manual Page 26